Returns & Exchanges
We want you to love your Moisselle piece. If for any reason you are not completely satisfied with your purchase, we offer returns and exchanges within 14 days of delivery.
Return Eligibility
To be eligible for a return or exchange:
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Items must be unworn, unused, and in original condition
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Jewelry must be returned in its original packaging
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Returns must be requested within 14 days of receiving your order
Items that show signs of wear or damage cannot be accepted for return.
Non-Returnable Items
For hygiene and quality reasons, the following items are final sale:
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Earrings
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Gift cards
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Items marked as final sale
How to Request a Return
To start a return, please email us at:
Include:
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Your order number
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The item(s) you wish to return
If your return is approved, we will provide instructions for sending the item back.
Refunds
Once we receive and inspect your return, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.
Shipping Costs
Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery and we will make it right.